Last updated: 2 October 2026
1. Who we are
British Colouring Books operates the website https://colouring-books-n5okywfqmv.live-website.com.
This website provides information about, and sells, colouring books inspired by British life, humour, nostalgia, nature and other subjects.
For the purposes of data protection law, the organisation or individual operating British Colouring Books is responsible for deciding how your personal information is used.
Contact email: hello@britishcolouringbooks.co.uk
2. What information we collect
We may collect and process the following information when you use our website or purchase our products.
Information you provide
- Your name.
- Billing and delivery addresses.
- Email address and telephone number, where provided.
- Order details, including products purchased, order value and purchase history.
- Information you provide when contacting us with a question or enquiry.
- Account details if you choose to create an account.
Payment information
Payments may be processed by third-party payment providers. We do not intend to store your full payment card details on our website. Payment providers handle payment information in accordance with their own privacy policies and security procedures.
Technical information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited and information about how you interact with the website. The information collected will depend on the website features and services in use.
3. How we use your information
We use personal information where necessary to:
- Process and fulfil orders.
- Arrange delivery of physical products.
- Provide access to digital products, where offered.
- Send order confirmations, receipts and important service updates.
- Respond to questions, enquiries, complaints and refund requests.
- Manage customer accounts.
- Maintain website security and prevent fraud.
- Improve our website, products and customer experience.
- Meet our legal, tax and accounting obligations.
- Send marketing communications where we have a lawful basis to do so.
We will not use your personal information for purposes that are incompatible with those explained in this policy without providing any further information required by law.
4. Our lawful basis for processing
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the circumstances, we rely on the following:
Contract: To process your order, arrange delivery, provide purchased products and respond to issues relating to your purchase.
Legal obligation: To maintain required financial records and comply with applicable legal requirements.
Legitimate interests: To administer and improve our business, maintain website security, prevent fraud and respond to customer enquiries, where these interests do not override your rights.
Consent: Where required, including for certain marketing activities and non-essential cookies or tracking technologies.
You can withdraw consent at any time where we rely on consent as our lawful basis.
5. Sharing your information
We only share personal information where necessary for the purposes described in this policy.
Depending on how our website and shop operate, this may include sharing information with:
- Website hosting providers: To host and maintain our website.
- Payment providers: To process payments and help prevent fraudulent transactions.
- Delivery and fulfilment providers: To manufacture, print, pack or deliver products where an external service is used.
- Website and shop service providers: Including WordPress, WooCommerce and relevant plugins used to operate the website.
- Analytics and security providers: To understand website performance, maintain security and identify technical issues, where these services are enabled.
- Professional advisers and authorities: Where necessary for legal, accounting, regulatory or fraud-prevention purposes.
We do not sell your personal information to third parties.
Third-party providers may process information in accordance with their own privacy policies and contractual obligations.
6. Print-on-demand and fulfilment services
If a product is printed, manufactured or dispatched by an external fulfilment provider, we may need to share relevant information, such as your name, delivery address, contact details and order information, to fulfil your purchase.
We will only share the information reasonably necessary for this purpose.
The providers used will depend on the products and fulfilment arrangements available at the time of your order.
7. Email marketing
If you subscribe to receive marketing emails, we may use your email address to send information about new books, products, offers and relevant updates.
Where consent is required, we will ask for it before sending marketing communications.
You can unsubscribe at any time using the link included in our emails or by contacting us directly.
We may still send essential emails relating to an order or customer service issue after you unsubscribe from marketing.
8. Cookies and similar technologies
Our website may use cookies and similar technologies to operate correctly, remember preferences, maintain shopping basket contents, improve website performance and, where enabled, measure traffic or marketing activity.
Some cookies are necessary for the website or shopping functionality to work. Other cookies, such as certain analytics or advertising cookies, may require your consent.
You can manage cookies through your browser settings and, where provided, our website’s cookie preferences tool.
Disabling certain cookies may affect the functionality of the website, including shopping basket or checkout features.
The specific cookies used will depend on the features, plugins and third-party services active on our website.
9. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes and meeting legal obligations.
For example:
- Order and financial records: Retained for the period required by applicable tax, accounting and other legal requirements.
- Customer enquiries: Retained for as long as needed to respond and deal with any subsequent issues.
- Marketing information: Retained until you unsubscribe or the information is no longer needed, subject to any necessary suppression records.
- Website and security records: Retained for a period appropriate to security, technical and operational requirements.
When information is no longer needed, we will securely delete it or anonymise it where appropriate, unless we are legally required to retain it.
10. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website or method of electronic transmission can be guaranteed to be completely secure.
You should take care when sharing personal information online and avoid sending payment card details or other sensitive information through ordinary email.
11. International transfers
Some of our website, payment, analytics or fulfilment providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure appropriate safeguards are in place.
Details of relevant transfers and safeguards can be provided where applicable.
12. Your data protection rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information in certain circumstances.
- Restrict processing in certain circumstances.
- Object to certain uses of your information, including direct marketing.
- Request data portability where the relevant legal conditions apply.
- Withdraw consent where we rely on consent.
These rights are subject to certain conditions and exceptions.
To exercise your rights, contact us using the email address provided in the ‘Who we are’ section.
We may need to verify your identity before responding to a request.
13. Children’s privacy
Our products may appeal to children and adults. However, our website is intended to be managed and operated by adults making purchases.
We do not knowingly seek to collect children’s personal information unnecessarily. Where a child provides personal information, a parent or guardian should contact us if they have concerns about how it is being used.
We will take appropriate steps where required by applicable data protection law.
14. Third-party websites
Our website may contain links to other websites or services, including payment providers and external retailers.
We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information to them.
15. Your right to complain
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK’s Information Commissioner’s Office (ICO):
Website: https://ico.org.uk/make-a-complaint/
The ICO provides independent guidance and handles complaints about data protection.
16. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our website, products, services, legal obligations or data-handling practices.
Any changes will be published on this page, together with an updated revision date.
17. Contact us
If you have questions about this Privacy Policy or how we use your personal information, please contact:
British Colouring Books
Website: https://colouring-books-n5okywfqmv.live-website.com
Email: hello@britishcolouringbooks.co.uk